Descrição da Função

Adecco Recruitment is looking for a Head of Workplace & Platform Services (M/F/NB) for a client in Porto (hybrid or remote).

 

 

Your function

• Responsible for building and leading Architecture and Engineering teams that will provide global workplace tooling and office technologies;
• Develop a new workplace experience for users, focusing predominantly on enhancing the current user experience and diminishing existing dependencies on our divisions.  
• Work closely with other Group functions, including HR, Comms, Finance, L&D, and create a more efficient ecosystem of how we work alongside these teams and support their requirement
• Develop suitable operational processes, working closely with Service Management to ensure satisfactory service and operational support. 
• Provide training, mentoring, consulting, and knowledge transfer to the team members.
• Establish appropriate processes/procedures,policies and reporting for all tooling and systems introduced.
• Coordinate day-to-day tasks and projects, ensuring all work is captured, prioritised and delivered using agile methodologies.
• Maintain full budget control, asset/inventory management and capacity of all resources.
• Promote a mentality of continuous improvement, whether through enhancement of services or automation of manual tasks.
• Assist architecture and engineering teams in the evaluation, analysis, design, and implementation of enterprise programs and projects.
• Among others,

 

Requirements

• Experience of operating in a senior technology role within a fast-paced online/eCommerce organisation.
• Extensive experience of building, leading and transforming workplace teams.
• Subject matter expert of workplace technologies, with demonstrable experience of developing SaaS/cloud technologies, including the migration from on-prem to cloud services. 
• Okta and Sailpoint, Slack and Atlassian, ServiceNow and Jira Service Mgr and Workato.
• Solid understanding of Office Technologies, including WIFI, Audio & Visual, and Print & Scan.
• GitHub. 
• AWS Cloud and Security architecture and technologies.
• Service Management and Service Lifecycle frameworks.
• English C1.