Our client wants to scale up their current delivery team of 15 employees and their client base. For this purpose, they are reinforcing their leadership team and investing in strategic areas, including Delivery Management.

Description

• Winning Proposals: Optimize our proposal delivery procedures and team dynamics to secure successful opportunities identified and closed by the sales team.

• Maximizing Profit: Enhance our internal workflows and resource allocation to optimize the profitability of our implementation projects and support services.

• Customer Satisfaction: Guarantee exceptional customer satisfaction by nurturing long-lasting client connections and consistently surpassing expectations.

• Team Morale: Nurture team morale to boost job satisfaction and retention rates.

• Sustainable Growth and Innovation: Promote a culture of readiness within the team to tackle medium-term challenges and drive innovation, ensuring continuous growth.

Profile

Mandatory

• Relevant experience and results in a team lead role.
• Relevant experience and results in the Program/ Project Management role for Salesforce CRM (or similar solutions) consultancy services.
• Relevant knowledge about support services best practices (ITIL or similar).
• Relevant knowledge about managed services.
• Salesforce CRM (or similar solutions) knowledge and experience.
• Good communication skills (spoken and written) in English (C1/C2 level).
• Availability to work in the CET time zone

Valorized

• Certification in Project Management (PMI, Prince or similar).
• Certification in Support Services (ITIL or similar)
• Certifications or experience in the Salesforce ecosystem.
• Good communication skills (spoken and written) in Portuguese (C1/C2 level).

Job Offer

• Permanent Contract, full-time
• Remote
• Base salary according to your experience
• Annual Bonus (profit sharing based on company results)
• Vacation/ Days-off: 26
• Health Insurance
• Training plan
• Senior consultancy/ mentorship