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Hr Generalist (M/F)

HAYS

16.09.2020 | Porto | Referência: 2010114


  PARTILHAR






 
Hays
Hr Generalist (M/F)

Porto



The company

Shared Service Center located in Porto is hiring for HR positions! 



Main responsibilities 

· Manage new-hire administration including conducting background verification checks, issuing contracts and co-ordinating the employee on-boarding process.

· Maintain employee data throughout the employee life-cycle, maintaining a high level of data quality, whilst providing a great customer experience throughout the process.

· Handle and complete mass-data employee changes.

· Support HRIS / systems configuration when requested.

· Administer employee organisation changes including promotions, demotions, transfers, separation, retirement and absences.

· Handle a broad range of customer queries from multiple channels such as online case management request form, email, phone, or live-chat.

· Serve customers until requests are resolved, and where required partner with other HR colleagues to seek additional input and advice.

· Improve process quality and efficiency by applying continuous improvement techniques, working closely with HR colleagues, collecting feedback.

· Meet and maintain service level agreements (SLA’s) and Key Performance Indicators (KPI’s),and keep process documentation and knowledge base up to date at all times.

Develop and provide HR reports requested by the Business Units.



Requirements 


• University or College degree.

• At least 1 year of experience in a customer-facing position in the field of HR.

• Fluent English and Portuguese, plus ideally at least one other European language.

• Good command of Human Capital Management /Case Management systems.

• Good Customer-service orientation ( attitude and calm composure).

• Experience of operating at HR Service Advisor level within an GBS or HR environment. 



Next step

In case you're interested in this opportunity, apply, by clicking in "Enviar candidatura" and sending us your updated CV.

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